Product Servicing

In store support.

At Netfocus IT HQ, customers can enjoy the convenience of Authorised Apple Warranty & Non-Warranty servicing right here in Frankston.

Our Services include:

  • Apple Warranty Servicing
  • Warranty replacements on iPads, iPods & Apple TVs
  • Apple Non-Warranty Servicing
  • Mail-in repairs for Apple Watches and Beats Audio products
  • iPhone Service Program
  • Battery replacement
  • Data management including ‘old to new device’ transfers
  • Data retrieval
Warranty Servicing

Click here for the Apple Service and Support Checker, to see if your Apple Product is under warranty.

For residential users, Netfocus IT HQ reduces the need to travel beyond the Mornington Peninsula for Apple Warranty & Non-Warranty Servicing.

For business clientele, Netfocus IT HQ improves the qualified management of Apple and integrated networks by the Netfocus IT Solutions team, including sales, implementation, ongoing Warranty and Non-Warranty servicing and general support.

Of course, our team are also experienced in supporting PC’s and Windows systems, including general servicing, upgrades and data management.



Before you come in

  1. Make sure you have a backup of your device
    Data back up is ultimately your responsibility as the owner. We always prefer for our customers to perform a Time Machine or iCloud backup prior to visiting our store. Of course this may not always be possible, or you may simply be unsure how to complete this process. Follow the guidelines on Apple’s Support website here for help backing up your Mac or phone our technicians on 1300 73 11 70 and we will guide you accordingly. Instore data recovery is part of our service offering, but will incur a fee.
  2. Make sure “Find My iPhone” is disabled
    Without disabling “Find My iPhone”, we cannot service you iOS device. Follow the guidelines on Apple’s Support website here to disable FMIP
  3. Disable Passcodes and Passwords
    To speed up repair times, we ask customers to disable any Passcode’s on iOS and watchOS devices, and disable any Password’s on macOS devices. Netfocus IT HQ does not ask for, nor retain customer passwords. If your device retains a password after booking, our technicians will be unable to proceed with the service until it has been removed.
  4. Check your Accessories
    Most charging problems with iOS and macOS devices are actually the accessories. Before visiting our store, please check all chargers and cables for faults. If possible, insert another compatible charger or cable.
  5. Disable FileVault
    FileVault encrypts all the data on your Hard Drive. FileVault can hinder data recovery processes. Customers, if possible, should turn off FileVault before any service work is carried out.
  6. To check your Apple Product Warranty coverage, click here.

7/459 Nepean Highway, Frankston VIC 3199


Monday to Friday: 9am - 5pm

Saturday: 9am - 1pm

Closed Public Holidays