Comprehensive IT Support.

Business + Home + Devices.

Experience our strength.

Service You Need.
Support You Can Trust.

Business Support options

for IT peace of mind.

Frankston Retail Store.

Apple Authorised Resellers.

Education,

Training & Advice.

Christmas Trading Hours

netfocus IT HQ will have amended trading hours during the Christmas break. See below

Thursday 24th December 9am - 1pm
Friday 25th December CLOSED
Saturday 26th December CLOSED
Sunday 26th December CLOSED
Monday 28th December CLOSED
Tuesday 29th December 9am - 5pm
Wednesday 30th December 9am - 5pm
Thursday 31st December 9am - 1pm
Friday 1st January CLOSED
Saturday 2nd 9am - 5pm
Sunday 3rd January CLOSED

Our normal hours will resume Monday 4th January

netfocus iT Solutions, Our Business Support team, will be closed 1 PM Thursday 24th December and will re-open Monday 4th January. If a business-critical issue arises please leave a voicemail at 1300 731 170 and the on-call technician will return your call as soon as possible.

APPOINTMENT ONLY!  BOOK HERE

Important Information.
Contactless Customer Service
+ COVIDSafe Plan in place

Our team understand that social connectedness relies on technology and devices now, more than ever before.

In compliance with updated Stage 4 restrictions, Netfocus IT has now implemented our COVIDSafe Plan. Our business remains open to provide the community with Apple & PC service & support via contactless drop-off & pickup.

Policies and procedures introduced will assist in our ability to provide IT support during this challenging time of remote working & learning. As a business the health, safety and wellbeing of our staff, customers and the greater community remains paramount in all that we do.

We thank you for your support in assisting our staff with the following these procedures:

APPOINTMENTS ONLY

  • Customers are required to make an appointment for repair at getsupport.apple.com for all new Apple service & support requests

CONTACTLESS REPAIR DROP-OFF

  • Upon arrival at our store, ring the bell and state your name and appointment details to HQ Staff
  • At the completion of your device check-in, please place your device in the designated box

CONTACTLESS REPAIR PICK-UP

  • At the completion of your repair, you will be contacted by a technician to arrange pick up
  • If a payment is required this will need to be completed over the phone before pick up
  • Upon arrival at our store, ring the bell and state your ticket number and Personal ID (eg. drivers license) to HQ Staff via our intercom
  • Please wait outside the foyer whilst our technician places your device in the designated box

MASKS + SOCIAL DISTANCING

  • As per State Government and DHHS regulations, all customers and staff will be required to wear masks
  • Customers and staff must maintain social distancing at all times

COVID-19 HYGIENE + CLEANING

  • Additional store cleaning
  • Customer device cleaning with appropriate alcohol wipes by technicians at service commencement & completion

STAY SAFE + WELL + CONNECTED

For further assistance with these matters, please phone our technicians on 1300 73 11 70

 

 

Welcome to Netfocus IT

At Netfocus IT you can enjoy the advantage of our comprehensive service offering.

Our experienced team provides extensive support for Business, Home and Device owners on the Mornington Peninsula and beyond.

We are passionate about our brand, knowledgeable in our industry and dedicated to finding a solution for you - every time.

What’s on offer?

For Apple users, our Frankston Service & Sales Centre Netfocus IT HQ, offers in store Apple Authorised support, including Warranty & Non-Warranty servicing, repairs, sales, training and advice.

The team at HQ also provides PC support, including servicing, repairs, sales and advice.

Our Business IT support team Netfocus IT Solutions, are specialists in Business IT Networking and take pride in staying informed with software and networking improvements. We take a proactive approach to IT system maintenance and development to allow informed planning and decision making for our business customers.

Netfocus IT beginnings

Netfocus IT Solutions was founded in 2005 by Jason McDonald after many years of experienced gained within the IT industry on the Mornington Peninsula.

Now in its second decade of operation, owners Jason and Elizabeth are proud of the Netfocus IT brand, their dedicated team, and a shared vision that continues to evolve and inform the ongoing success of the business.

Through our professionalism, our strong affiliation with the Apple Brand via Netfocus IT HQ, our diverse technical qualifications and a commitment to innovation, Netfocus IT continues to grow our valued role in partnership with clientele as expert providers of IT Support.

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NetfocusITShop

7/459 Nepean Highway, Frankston VIC 3199

TRADING HOURS

Monday to Friday: 9am - 5pm

Saturday: 9am - 1pm

Closed Public Holidays