iPhone Servicing

Genuine support.

At Netfocus IT, customers can enjoy the convenience of Authorised Apple Warranty & Non-Warranty servicing right here in Frankston.

To view our appointment availability and to create an appointment. Click here.

Is my iPhone under warranty?

Click here for the Apple Service and Support Checker, to see if your iPhone is under warranty.

Please note that issues caused by accidental damage, including impact damage, cracked screens and liquid damage, are not covered under warranty.

Screen Replacements

Netfocus IT can facilitate the genuine replacement of iPhone screens.
Our prices are listed below:

iPhone 14 Pro Max $619
iPhone 14 Pro $549
iPhone 14 Plus $549
iPhone 14 $465
iPhone 13 Pro Max $519
iPhone 13 Pro $439
iPhone 13 $439
iPhone 13 mini $359
iPhone 12 Pro Max $519
iPhone 12 Pro $439
iPhone 12 $439
iPhone 12 mini $359
iPhone 11 Pro Max $519
iPhone 11 Pro $439
iPhone 11 $309
iPhone XR $309
iPhone X $439
iPhone 8 Plus $279
iPhone 8 $249
iPhone 7 Plus $279
iPhone 7 $249
iPhone 6S Plus $279
iPhone 6S $249
iPhone 6 Plus $249
iPhone 6 $219
iPhone SE (2nd Generation) $219
Battery Replacements

Repair pricing depends on Warranty Coverage and diagnostic results. Bring in your iPhone and we’ll determine the best option for you.

iPhone repair costs

Sometimes, your iPhone will need repair, if your device is determined to be covered under warranty, it’s free. If your iPhone requires a component repair, we will replace the failed component for you.

If your iPhone is determined to be a Whole Unit Replacement, we will arrange a replacement iPhone for you. Please come into store to have iPhone assessed and we'll tell you the best options for repair or replacement

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Before you come in

  1. Make sure you have a backup of your device
    Data back up is ultimately your responsibility as the owner. We always prefer for our customers to perform a Time Machine or iCloud backup prior to visiting our store. Of course this may not always be possible, or you may simply be unsure how to complete this process. Follow the guidelines on Apple’s Support website here for help backing up your iOS device or phone our technicians on 1300 73 11 70 and we will guide you accordingly. Instore data recovery is part of our service offering, but will incur a fee.
  2. Make sure “Find My iPhone” is disabled
    Without disabling “Find My iPhone”, we cannot service you iOS device. Follow the guidelines on Apple’s Support website here to disable FMIP
  3. Disable Passcodes and Passwords
    To speed up repair times, we ask customers to disable any Passcode’s on iOS and watchOS devices, and disable any Password’s on macOS devices. Netfocus IT does not ask for, nor retain customer passwords. If your device retains a password after booking, our technicians will be unable to proceed with the service until it has been removed.
  4. Check your Accessories
    Most charging problems with iOS and macOS devices are actually the accessories. Before visiting our store, please check all chargers and cables for faults. If possible, insert another compatible charger or cable.
  5. Disable FileVault
    FileVault encrypts all the data on your Hard Drive. FileVault can hinder data recovery processes. Customers, if possible, should turn off FileVault before any service work is carried out.
  6. To check your Apple Product Warranty coverage, click here.

50-52 Wells Street, Frankston VIC 3199

TRADING HOURS

Monday to Friday: 9am - 5pm

Saturdays: 10am - 3pm

Closed Sundays & Public Holidays