iPhone Servicing
Genuine support.
At Netfocus IT, customers can enjoy the convenience of Authorised Apple Warranty & Non-Warranty servicing right here in Frankston.
Get your Apple product back working the way it should. Our Apple-trained technicians use Apple-approved diagnostics and tools on every repair. And we only use genuine Apple parts. This means that all of our repairs are backed by Apple.
To view our appointment availability and to create an appointment. Click here.
Is my iPhone under warranty?
Click here for the Apple Service and Support Checker, to see if your iPhone is under warranty.
Please note that issues caused by accidental damage, including impact damage, cracked screens and liquid damage, are not covered under warranty.
Screen Replacements
Netfocus IT can facilitate the genuine replacement of iPhone screens.
Our prices are listed below:
| iPhone Air | $569 |
| iPhone 17 | $569 |
| iPhone 17 Pro | $569 |
| iPhone 17 Pro Max | $665 |
| iPhone 17e | $429 |
| iPhone 16 | $485 |
| iPhone 16 Pro | $569 |
| iPhone 16 Pro Max | $665 |
| iPhone 16 Plus | $569 |
| iPhone 16e | $429 |
| iPhone 15 | $485 |
| iPhone 15 Pro | $569 |
| iPhone 15 Pro Max | $665 |
| iPhone 15 Plus | $569 |
| iPhone 14 | $485 |
| iPhone 14 Pro | $569 |
| iPhone 14 Pro Max | $665 |
| iPhone 14 Plus | $569 |
| iPhone 13 | $485 |
| iPhone 13 Pro | $485 |
| iPhone 13 Pro Max | $569 |
| iPhone 13 mini | $399 |
| iPhone 12 | $485 |
| iPhone 12 Pro | $485 |
| iPhone 12 Pro Max | $569 |
| iPhone 12 mini | $399 |
| iPhone SE (3rd Gen) | $255 |
Battery Replacements
Repair pricing depends on Warranty Coverage and diagnostic results. Bring in your iPhone and we’ll determine the best option for you.
iPhone repair costs
Sometimes, your iPhone will need repair, if your device is determined to be covered under warranty, it’s free. If your iPhone requires a component repair, we will replace the failed component for you.
If your iPhone is determined to be a Whole Unit Replacement, we will arrange a replacement iPhone for you. Please come into store to have iPhone assessed and we'll tell you the best options for repair or replacement
Before you come in
- Make sure you have a backup of your device
Data back up is ultimately your responsibility as the owner. We always prefer for our customers to perform a Time Machine or iCloud backup prior to visiting our store. Of course this may not always be possible, or you may simply be unsure how to complete this process. Follow the guidelines on Apple’s Support website here for help backing up your iOS device or phone our technicians on 1300 73 11 70 and we will guide you accordingly. Instore data recovery is part of our service offering, but will incur a fee. - Make sure “Find My iPhone” is disabled
Without disabling “Find My iPhone”, we cannot service you iOS device. Follow the guidelines on Apple’s Support website here to disable FMIP - Disable Passcodes and Passwords
To speed up repair times, we ask customers to disable any Passcode’s on iOS and watchOS devices, and disable any Password’s on macOS devices. Netfocus IT does not ask for, nor retain customer passwords. If your device retains a password after booking, our technicians will be unable to proceed with the service until it has been removed. - Check your Accessories
Most charging problems with iOS and macOS devices are actually the accessories. Before visiting our store, please check all chargers and cables for faults. If possible, insert another compatible charger or cable. - Disable FileVault
FileVault encrypts all the data on your Hard Drive. FileVault can hinder data recovery processes. Customers, if possible, should turn off FileVault before any service work is carried out. - To check your Apple Product Warranty coverage, click here.
